Implementing an operational excellence effort always includes communicating goals, objectives, and new standards for performance. Developing goals is great, but f they are in a drawer in the office they probably wont see much progress! Some suggestions for effectively communicating performance expectations include:
- Prominent graphical display of current plant key performance indicators, including trends and targets.
- Job profiles defined and reviewed quarterly. These profiles should include some flexibility to encourage teamwork and allow for skill cross training.
- Daily and shift plant performance reviews and immediate corrective action. This should focus on teamwork and planning - not reactive behaviour.
- Regular personal development and performance review process. This should occur quarterly and ideally be a positive experience - no surprises!
- Regular communications from the plant leadership team regarding company performance, expectations, and major developments. Be positive!
This is not meant to be a comprehensive list. Every plant has their own culture and history - a great performance improvement and communication plan needs to tap into that. Synchronous is unable to accept new clients or conduct on-site consultations. We are committed to maintaining a dialogue on operational excellence best practices and maintaining state of the art. Suggestions for topics can be directed to our web site at General@SynchronousLLC.com Many thanks to our clients who have allowed us to be part of their transformation efforts, we are honored to share in your successes.
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