All businesses care a great deal about their customer service. Ok some may not - think railroads, but for-profit enterprises sure do. We typically look at three distinct strategies for a solid customer service performance. The first strategy is built around reliability - on-time delivery, order cycle times, order completeness, etc. The second strategy focuses on looking beyond order fulfillment and having plans for emergency product coverage, response systems for customer inquiries, formal return procedures, etc. The third strategy - is to have innovative efforts to go the extra mile for customers that your in-the-box thinking competitors won't provide - innovative packaging, information sharing, willingness to experiment, etc.
Synchronous experts can help you develop and measure your customer service relationships to help your business excel. Give us a call, or drop us an information request at www.SynchronousLLC.com
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