It seems that every firm has its own definition of "Quality." There are many different definitions of quality in use. I think that is fine, different firms have different customer demands, and quality in a mining industry has a very different perspective than an aerospace turbine manufacturer. Two dominant meanings of quality are:
- Quality consists of those product features which meet the needs of the customers and thereby provide product satisfaction.
- Quality consists of freedom from deficiencies.
I frequently cite Juran's quality trilogy as a structure for implementing or improving a firm's quality processes. The quality trilogy consists of quality planning, quality control, and quality improvement. Synchronous experts are proficient in all supply chain work processes, and stand ready to help to improve your quality processes across your enterprise - not just manufacturing. Give us a call, or feel free to send us an information request at www.SynchronousLLC.com
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