I traveled to Chicago today, and as a jaded traveler - I had a unique experience. As we approached the gate, I expected the usual rush of everybody standing up, opening the overhead bins, getting their bags and coats, and the usual pandemonium of everybody trying to get off as quickly as possible.
Right before we arrived at the gate, the captain came on the PA system and announced that there was a military escort on board and the captain wanted him to be able to deplane first. The captain asked everyone to remain seated and allow him to get off from row 18, and surprisingly to me everyone complied.
As it turns out there were remains of a fallen Army serviceman in the cargo hold, and this 'military escort' was escorting his body back to his family in the Chicago area. A sobering event, but impressive that a hundred or so otherwise busy business people would accept a small delay out of respect for the military.
Back to Operational Excellence topics tomorrow...
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