Reverse Logistics

We focus a lot of attention on our clients overall supply chain - the complete cash to cash cycle. Each supply chain work process can be optimized in the context of overall supply chain efficiency. We talk about logistics a lot - from scheduling material at the loading dock to on-time receipt in full at the customers location. But we also work with reverse logistics, and frequently get puzzled looks when we bring it up. Reverse logistics is a complete supply chain dedicated to the reverse flow of products, material, and information for the purpose of returns, repairs, remanufacturing and/or recycling. Most firms expect good to go to the customer and then move on to the next order. Most businesses invlove some level or returns - some businesses who remanufacture and/or lease products get essentially 100% of what they ship to customers back from the same customers. No matter what level of reverse product flow you have in your business, it is better to plan for it and establish a reverse logistics work process. We can help! As always questions or comments are welcome.